Customer Service / Call Center
Sesame is working with The YGS Group on filling 3 of their Customer Service positions. The positions have a tentative schedule date of 07/31/17 – 09/29/17; this may change due to company/department needs. DUTIES AND RESPONSIBILITIES: Make 80-100+ calls per day. Learn the Inc. 5000 product line and understand at a high level how a company would use the products to market their business. Contact potential buyers through phone calls and via email to communicate opportunities to purchase marketing content; use open-ended questions to determine buyer’s needs, overcome objections and close sale. Return e-mails and voicemails within four business hours of receipt of call and provide customers with requested materials in a timely manner. Keep detailed notes in CRM system and complete all activities so that teammates can understand the status of a job to assist the customer. Provide production staff with complete details for mock-ups and jobs; assist in design to ensure editorial and publishing integrity, and to satisfy the buyer and meet the publisher’s standards. Be aware of team and individual call, activity, and sales goals and stay on track throughout the year to meet goals. Secure permission for all articles requiring photo, illustration and/or author permission. Document the receipt of permission in the order attachments and provide necessary’ paperwork to Accounting to pay the invoice. QUALIFICATIONS: Must have High School Diploma or GED. Will be required to pass a pre-employment drug test. Previous experience in call center sales a plus. Proficient in MS Office programs. Bilingual skills a plus.
Customer Care Coordinator
Will be REQUIRED to work between the hours of 9am – 8pm; with some Saturdays from 9am – 5pm. Schedule may change providing phone and internet coverage for the hours of the department. Position is $11/hour, temp-hire and looking to start ASAP. This position is to build business managing incoming leads in a timely manner to communicate back to customer. Applicant must be goal oriented and self motivated; enjoy working with and talking to people over the telephone. Must be capable of multi-tasking and working with a variety of people, be a team player, dependable, flexible, organized, friendly and professional. Job duties include: Cultivating leads into an appointment, provide timely response to requests by customers, communicate effectively with the telephone and Internet customers, update records and enter customer information into company data base, set appointments for dealership visits, follow up with customers to ensure quality of service, maintain email/phone follow-up schedules for all customers, enhance skills through ongoing training, feedback and quality assurance results. Other job duties may be required by the manager.