Call Center Representative
Enter orders from customers via the Internet, telephone, fax, and mail, while marketing complimentary products. Process order changes, exchanges, cancellations, customer inquiries, negotiate require dates and/or alternative dates for shipments, handle problems and appropriate follow-up actions, with customer concerns cheerfully within company procedures. Receives direction from supervisor on questionable areas. Proactively build relationships with customers via telephone calls/email, resulting in increased sales. Work with marketing team to implement promotions via email flyers, faxes, and telemarketing. Verify acknowledgements for mail, Internet and faxed orders. Conducts phone surveys as requested. Documents and organizes feedback used to inform marketing of new trends and directions to effect product lines. Proofread collateral, price lists, etc. for catalogs. Attend & participate in departmental meetings, offer suggestions for improvement/growth of customer service department. Willing to train new full time and seasonal customer service representatives. This includes monitoring and coaching after trainee begins fielding calls. Regular and predictable attendance is an essential job function. Any other duties as assigned. Position is Monday – Friday: 9am – 5:30pm, $11/hour and looking to start ASAP.